Compensation for deficient services by BSNL

5 years ago

I am resident of Delhi and native of Uttrakhand. We had a BSNL landline at Uttrakhand for my ailing aged parents which during last few years remained out of order most of the times. Sometimes complaints were registered by me online or through helpline numbers. Recently I forwarded closure request and after several follow-ups finally that connection was disconnected. I demanded rebate for the downtime as per TRAI rules which they kept refusing till my RTI requests to BSNL HQ. Now I want to know – 1. Whether I can initiate legal proceeding in consumer court in Delhi as BSNL HQ and me both are in Delhi though connection was in my father’s name and installed in Uttrakhand. Its only me who was doing all the followups. 2. Can I demand compensation in court for deficient services provided to us during last 2 years. 3. Can I demand compensation for mental hurt and agony caused by several refusals made by them for grant of rebate for last occasion of downtine and still not granted for previous downtimes.