Dont replace under DOA policy

5 years ago

I purchase a hp laptop which is metallic body after purchase it give electric shock. When i told them they tell that there is earthing issue with your power circuit. I told them earthing is our choice for safety in abnormal conditions but it is not compulsory but your laptop must work perfectly in normal conditions. But they dont listen to me and reject my DOA complaint for replacement.

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ROBERT D ROZARIO

Responded 5 years ago

A.Give a legal notice for replacement if they don't then file a case before the consumer forum.

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Kishan Dutt Kalaskar

Responded 5 years ago

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A.Dear Sir,
Get issue a legal notice and settle the matter.

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Rajender Prasad

Responded 5 years ago

A.ensure that you have with you the receipt of purchasing lap top and its guarantee/warrantee card. send a legal notice giving 20 days notice and then file a case in consumer courts.

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Deepak Yashwantrao Bade

Responded 5 years ago

A.Dear client kindly send legal notice through lawyer.if they didn't reply then you can file complaint into consumer forum.

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Namitabh Kothari

Responded 5 years ago

A.You will have to send legal notice for the defective product and replacement by the company.
After the legal notice, if the company does not replaces the faulty product then you will have to file consumer case against the company for the remedy.

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Saksham Shrivastava

Replied 5 years ago

Yes sir i have filed a complaint in national consumer helpline and they told me to send a mail to the company about the problem and with complaint no. And told me to wait for 6 to 7 days. If the problem will not solve then they will tell me about further process.

Rameshwar Dadhe

Responded 5 years ago

A.By advocate Rameshwor dadhe dear sir file complaint against them in consumer court

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Saksham Shrivastava

Replied 5 years ago

Rameshwar Dadhe

Replied 5 years ago

Now you should send legal notice through the any local lawyer

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