False charges by DHL courier company

5 years ago

I had ordered some hair medicine supplements from USA, there were two shipments and there was customs fee applicable, but apart from customs fee DHL charged an extra 500 storage fee on one of the shipments saying KYC not uploaded.

I had uploaded KYC for one of the shipments and have called DHL on their customer service number and informed I have two shipments, gave them my mobile number from which I uploaded KYC , asked them am I supposed to upload KYC for both shipments, I was confirmed that is not required

Regarding this I had three conversations with them but they ultimately delivered the item without uploading KYC for second shipment after three days but charged 500 storage fee.

A consumer case is in progress , I have filed one since January 2017, in every filing I have asked court to obtain call recordings from DHL as well as Idea(my phone company)
What I have missed that I couldn't know that I had to make Idea a party in this consumer case to obtain call records, I was only made aware of this by the judge two weeks back,
Now this consumer case is in proof discussion phase wherein I will discuss my proof , allegations and case verbally in the next hearing. At this stage when case is 65% actioned, how can I add idea as a third party to get recorded calls. I had written idea separately , they didn't respond. Have asked recorded calls from DHL as well which is opposition, can't say whether they will provide

Kindly help , what can be done?