Fraud transaction from SCB Credit card
4 months ago
Sir
In fraud transaction case i know from Google there are ZERO LIABILITY of payment for Fraud Transaction as soon as reported to the bank, registered complaint with cyber, customer care and police station and RBI Ombudsman for the same. Sir please let me know it's correct. Now bank says after investigation it's transaction is secured with OTP. I have no idea at the time of transaction fraudulent has might my hack phone and done OTP with amount. Cyber cell department is not proper. helping me. Now what I will do. Any idea for OTS for this transaction, please advise me. Thanks
A.Dear Sir,
The Bankers are correct because all the laws are in their favour. You have only option of getting a criminal case registered and continued against the persons who committed such offences otherwise you may go to High Court.
The Bankers are correct because all the laws are in their favour. You have only option of getting a criminal case registered and continued against the persons who committed such offences otherwise you may go to High Court.
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A.Dear client,
You are correct on the zero liability, according to the apex bank of India, the Reserve Bank of India if any customers within the time period of 3 days report an incidence of a fraudulent transaction then they will bear no liability and the complete amount will be refunded back to the person's account. However, the time period to report such fraudulent transactions is 3 days for resorting to Zero Liability. As in your enquiry, you have not mentioned the time you took to report the transaction I would advise you to cross-check if the report was filed within the given time period of 3 days or not.
If the transaction fraud has taken place as a result of your negligence like sharing OTP or PIN then you will have to bear the losses till you report the transaction, and if the fraudulent transaction takes place again then you will be getting a refund. These rules regarding fraudulent transactions are mentioned in the RBI guidelines.
Thank You
You are correct on the zero liability, according to the apex bank of India, the Reserve Bank of India if any customers within the time period of 3 days report an incidence of a fraudulent transaction then they will bear no liability and the complete amount will be refunded back to the person's account. However, the time period to report such fraudulent transactions is 3 days for resorting to Zero Liability. As in your enquiry, you have not mentioned the time you took to report the transaction I would advise you to cross-check if the report was filed within the given time period of 3 days or not.
If the transaction fraud has taken place as a result of your negligence like sharing OTP or PIN then you will have to bear the losses till you report the transaction, and if the fraudulent transaction takes place again then you will be getting a refund. These rules regarding fraudulent transactions are mentioned in the RBI guidelines.
Thank You
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A.Dear Client,
Banking fraud involves cybercriminals stealing sensitive information to conduct unauthorized transactions. This can be through phishing links or hacking of systems. If you fall victim to such fraud. If you do not get a full reimbursement then you should make a complaint to the Banking Ombudsman following RBI guidelines for digital transactions. You can also do this online at cms.rbi.org.in or by sending an email to the Banking Ombudsman at [email protected].
Banking fraud involves cybercriminals stealing sensitive information to conduct unauthorized transactions. This can be through phishing links or hacking of systems. If you fall victim to such fraud. If you do not get a full reimbursement then you should make a complaint to the Banking Ombudsman following RBI guidelines for digital transactions. You can also do this online at cms.rbi.org.in or by sending an email to the Banking Ombudsman at [email protected].
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