have paid full amount 56K for my aligner treatment have paid full amount 56K for my aligner treatment

2 weeks ago

I have paid full amount(56K) for my aligner treatment from Mako Toothsi aligners, online platform , but have not received aligners and refund despite contacting then multiple times. What are my option where should i file complaint?

Anik

Responded 1 week ago

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A.Dear client, send them a legal notice for the refund or for dispatching the aligners. If even then there was no responce from the commpany then file a complaint in the consumer forum for deficiency in the service and for mental agony.
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Vidhi Samaadhaan Vidhi Samaadhaan

Kishan Dutt Kalaskar

Responded 1 week ago

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A.Dear Sir,
You have to get issue a strong legal notice and approach Consumer Court for speedy and economic justice.
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Abhimanyu Shandilya

Responded 2 weeks ago

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A.Dear Client
Immediately send them a legal notice asking them to refund the amount with compensation. Also you can file a consumer case later on if they donot refund the amount.
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Vidhi Samaadhaan Vidhi Samaadhaan

Legal Counsel Vidhikarya

Responded 2 weeks ago

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A.Dear Client,
In the given scenario, since the service provider is providing service online mode, serving a legal notice, a complaint against them over deficiency in service and unfair trade practices needs to be filed online mode through e-daakhil portal ( https://edaakhil.nic.in/edaakhil/ ) introduced by the Consumer Affairs Department, Govt. of India following the provision of the Consumer Protection (E-Commerce) Rules, 2020 and the Consumer Protection(Direct Selling) Rules, 2021 for redressal of your grievance.
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