How could I get my refund
5 months ago
On November 8th i made a grocery order for Rs.622 and delivery is said to be done on 12th November. But still i didn't received my order due to some issue from seller side. I made a call to customer care and they told me to cancel the order and put a new one. But I'm not able to cancel my order. How could I get my refund?
A.Dear client
Reach out to the customer support team again, either through phone or email. Explain the situation and express your concerns. Request assistance in canceling the order and obtaining a refund. Keep a record of all communication with customer support. Note down the date and time of your calls or emails, the names of the representatives you spoke to, and a summary of the discussion. Check the company's refund or cancellation policy to understand the terms and conditions. This information is usually available on the company's website or in the terms of service.
If you made the payment through a credit card, debit card, or any other electronic method, check with your bank or card provider. They may have a dispute resolution process or be able to assist you in obtaining a refund. Depending on your location, there may be consumer protection agencies that you can contact to file a complaint. They may intervene on your behalf to resolve the issue.
Reach out to the customer support team again, either through phone or email. Explain the situation and express your concerns. Request assistance in canceling the order and obtaining a refund. Keep a record of all communication with customer support. Note down the date and time of your calls or emails, the names of the representatives you spoke to, and a summary of the discussion. Check the company's refund or cancellation policy to understand the terms and conditions. This information is usually available on the company's website or in the terms of service.
If you made the payment through a credit card, debit card, or any other electronic method, check with your bank or card provider. They may have a dispute resolution process or be able to assist you in obtaining a refund. Depending on your location, there may be consumer protection agencies that you can contact to file a complaint. They may intervene on your behalf to resolve the issue.
Helpful
Helpful
Share
A.Dear Client
Although it is a small amount but your legal right as a consumer is impacted here and hence the seller should take all the responsibility to bring you out of this situation.
If he is not doing then you can take legal action against him like sending a legal notice followed by filing a consumer case.
Although it is a small amount but your legal right as a consumer is impacted here and hence the seller should take all the responsibility to bring you out of this situation.
If he is not doing then you can take legal action against him like sending a legal notice followed by filing a consumer case.
Helpful
Helpful
Share
A.Dear Client,
When you place an order to a service provider online, you need to cancel that order online as advised by customer care. If you are not able to cancel the order online, you need to inform the same to customer care and in case they do not cooperate, you may file a complaint against the service provider for deficiency in service and unfair trade practice online through e-daakhil portal ( https://edaakhil.nic.in/edaakhil/ ) of the Consumer Affairs Deptt. for redressal of your grievance claiming compensation for harassment.
When you place an order to a service provider online, you need to cancel that order online as advised by customer care. If you are not able to cancel the order online, you need to inform the same to customer care and in case they do not cooperate, you may file a complaint against the service provider for deficiency in service and unfair trade practice online through e-daakhil portal ( https://edaakhil.nic.in/edaakhil/ ) of the Consumer Affairs Deptt. for redressal of your grievance claiming compensation for harassment.
Helpful
Helpful
Share
Read Related Answers
fraud by mcd and scraper agency
Dear Client,
You can file a complaint to the local police about the incident and ascertain the office of the people posing as members of MCD agency. If the members are legitimate, you can connect with...
Electric pole installation
Dear Client,
approach the electric board of your city and and file for grievances,the electricity board depends from every states like BESCOM etc. since it is a government department, it as to instal...
Format of application file u/s 71 of the Consumer Protection Act
Dear Client,
Section 71 of the Consumer Protection Act, 2019, provides the District Commission, State Commission, and National Commission the power to enforce their orders in the same way as a court d...
Bajaj finance closed my loan and provided NOC but re-open the account
Dear Client,
In the given scenario, serving a legal notice to Bajaj Finance, file a complaint against them before the Dist. Consumer Commission for deficiency in service and unfair trade practice clai...
Money on hold
Dear Client,
Even if it is your hard-earned money, the source of income is illegal and impermissible under the company's policy. So, you cannot demand or keep that income with you as a matter of right...
Read Blogs on Consumer Protection
Consumer Protection Lawyers
Find Lawyers by Location
