How could I get my refund
4 months ago
On November 8th i made a prepaid grocery order in flipkart for Rs.622 and delivery is said to be done on 12th November. But i didn't received my order due to some issue from seller side. I made a call to customer care and they told me to cancel the order and put a new one. But I'm not able to cancel my order. After that I made a call weekly to customer care to know about my refund and they replied that they inform the higher authorities. I got many mails from their different representatives with content that:-(a) put a new order / (b) need more time / (c) prescribed hours or day that the problem will be solved.... like this. I'm fed with this game. I know for everyone this is a small amount but for me this is my one day wage. What will I do?
In the given situation, you can serve a legal notice to Flipkart to resolve the grievance failing which you can file a complaint before the Consumer Court or Consumer Affairs Deptt online mode through e-daakhil portal ( https://edaakhil.nic.in/edaakhil/ ) following the provision of Consumer Protection (E-Commerce) Rules and Consumer Protection(Direct Selling) Rules, 2021 for redressal of your grievance. It may work fast to redress the grievance. failing which you may file an offline Complaint Before the Dist. Consumer Court under whose jurisdiction a branch or warehouse/godown is in operation claiming refund of the entire value of the defective product or to replace it with a new one along with compensation for harassment. The complaint should be filed within two years from the date of the cause of action. In case you need any assistance in this regard, you may contact our legal team for the purpose with relevant papers.
Document all communication with Flipkart, including call records and emails. Escalate the matter by reaching out to their grievance or escalation team, which is often available through their official website or customer support channels. Clearly state the impact on your daily wages and emphasize the urgency for a resolution. If the issue persists, you may explore filing a complaint with consumer protection agencies or forums, providing them with the documented evidence. Additionally, social media platforms can sometimes serve as an effective means to draw attention to your concern. Remember to remain persistent and assertive in seeking a resolution that is fair and compensates for the inconvenience caused.
Format of application file u/s 71 of the Consumer Protection Act
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