Seeking Legal Advice on Unresolved Second-Hand PC Purchase

2 months ago

Dear members of the legal forum,

I hope this message finds the members of this esteemed community well. I am reaching out for legal advice regarding a recent second-hand PC purchase that has encountered significant complications.

Approximately three months ago, I purchased a second-hand PC from a seller residing just 25 kilometers away from my home. I encountered issues as some essential components were missing from the PC. Despite the missing parts, I made the full payment based on the seller's assurance that the components would be provided the next day.

Regrettably, several weeks have passed, and the promised components, including a crucial WiFi antenna, have not been delivered. Numerous attempts to address the matter with the seller via WhatsApp have proven unsuccessful. After a month the seller made one attempt to deliver the missing parts, arriving at my hometown without prior confirmation of my availability at night 9:00 pm. Unfortunately, my phone was switched off at that time, leading to a missed opportunity for the delivery.

I have proposed the option of delivering the missing components to the seller's father, who, according to the seller, works in my hometown. However, this suggestion has not been acted upon. The seller consistently cites being out of station and busy as reasons for the delay.

Due to the absence of the essential components (Wifi Antenna), the PC is unusable for online work, and I have lost a couple of projects as a result. I have offered to return the PC as it stands, or alternatively, to receive a refund for the full amount paid. However, the seller refuses to accept the return or provide a refund.

In light of the above circumstances, I seek your guidance on the following:

Is there a legal recourse to compel the seller to provide the missing items promptly?

Can I demand the seller to take back the PC and issue a refund due to the product's non-functionality and the consequent loss of projects?

Am I eligible for compensation for the financial loss incurred as a result of being unable to work online?

I appreciate your time and expertise in addressing this matter and look forward to any guidance or insights you may provide.

Sincerely,
Arun Raj.