Delay in delivery of service
3 months ago
I am order a books material from company and pay full payment and company Taking 43 days for delivering of book. After 44 days mail to company that my order not delivered. Them company said that currently material is out of stock. It take more time for delivery of Book material.
A.Dear Client,
Inordinate delay in delivery of books as per order amounts to deficiency in service. Since the business transaction is held online, the complaint over a deficiency in service and unfair trade practice claiming a refund of money and compensation for harassment required to be filed online mode through e-daakhil portal ( https://edaakhil.nic.in/edaakhil/ ) introduced by the Consumers Affairs Deptt, GOI following the provision of Consumer Protection (E-Commerce) Rules and Consumer Protection(Direct Selling) Rules, 2021. Complaint under the Act is required to be filed within two years from the date of cause of action. If the online shopping company kept any franchisee office in your district, then you can file an offline complaint before the Dist. Consumer Commission to handle the case physically through an Advocate.
Inordinate delay in delivery of books as per order amounts to deficiency in service. Since the business transaction is held online, the complaint over a deficiency in service and unfair trade practice claiming a refund of money and compensation for harassment required to be filed online mode through e-daakhil portal ( https://edaakhil.nic.in/edaakhil/ ) introduced by the Consumers Affairs Deptt, GOI following the provision of Consumer Protection (E-Commerce) Rules and Consumer Protection(Direct Selling) Rules, 2021. Complaint under the Act is required to be filed within two years from the date of cause of action. If the online shopping company kept any franchisee office in your district, then you can file an offline complaint before the Dist. Consumer Commission to handle the case physically through an Advocate.
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