Hotel denying service
3 months ago
My relative stayed at a hotel for 6 months. This hotel initially charged him rupees 1500 per day 2 occupancy but later when her mother also came hotel raised charges to rupees 1700 saying 3 occupancy.
Hotel did not provided house keeping service and whenever he spoke to manager he flatly say we will not provide house keeping service 3 times a week if you don't like you can leave. Hotel insist on cash payment always. Hotel never listen to his female members. Only when my cousin ask to send plates, House keeping or soap then hotel staff send that never fulfill female guests request.
How can he prove that misbehaviour with him or his female family members. How can he prove that hotel is not providing service.
Is there any law in India to protect customer s rights ?
Can hotel refuse to provide service ?
Nothing is given in written by the hotel that it will not provide service. This hotel room was booked by my cousin's sister and is on her name. She has sent many SMS s to hotel number stating every issue and trouble but hotel staff never replied. They only reply to her brother and only to payment received messages.
What can be legally done against this hotel's behaviour ? Owner of hotel never seen and hotel staff do not provide his details or contact. This hotel do not have website.
Please suggest what can be done in such case
In case a hotel fails to deliver the promised service after receiving service charges, constituting a deficiency in service as per Sec. 2(11) of the Consumer Protection Act, 2019, the customer has the option to take legal action. This involves serving a legal notice to the hotel and subsequently filing a complaint under Sec. 35 of the Consumer Protection Act, 2019. The complaint seeks compensation for substandard service and any associated harassment. It is crucial to initiate this process within two years of the date of the cause of action. Seeking guidance from a legal professional is advisable to understand the steps involved and ensure a proper course of action.
Thankyou
On receipt of service charges when a service provider (Hotel) fails to provide service to a customer that amounts to deficiency in service as defined under Sec.2(11) of the Consumer Protection Act, 2019, So, in the given situation, serving a legal notice to the Hotel, file a complaint under Sec.35 of the Consumer Protection Act, 2019 against the concerned Hotel for deficiency in service claiming compensation for substandard service and harassment. Complaint should be filed within two years of the date of cause of action. Reach out to an Advocate for guidance and steps.
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