akash byjus cancellation of nach and claim refund
3 months ago
Applied for cancellation of nach and claim refund on December due to nach mandate period and EMI period and amount difference. But now they are saying cancelled loan but couldnot get confirmation mail regarding closure of loan . And they are saying which I paid Rs. 15000/- fee they are not giving me back. Now they are not receiving my call also, I blocked my bank account due to this high EMI which was not affordable to me. Before esign loan I said no to loan then they said if I want refund back then proceed with loan and after attending online classes within 14 days you apply for cancellation then your loan will close and you get back your refund back. Now when I applied before 14 days they are saying not giving back my Rs. 15000/- and also not sent my closure of confirmation of loan as a proof for me. They only said over phone loan was closed but you cant get back your money. If anyone receive a call saying your kid get scholarship please dont attend that call otherwise you experience everything which happened to me. I not even received purchase invoice or order or my payment receipt.
Please visit your bank to cancel the E-mandate for EMI. Furthermore, call Byjus customer care hotline and refer to them about the cancellation policy. As part of their refund policy, byjus should refund the product money if you are not fully satisfied with the course.
You may also file a consumer dispute against Byjus in the National Hotline number of 1800-11-4000. Article 2 of the Consumer Protection Act, 2019 talks about consumer dispute which means that any dispute derived from products or services selling by business entities to consumers. Recently, various courts have held that coaching classes such as byjus comes under the scope of the Act and has ordered to refund.
Thank you
you can stop NACH service at any point in time by submitting the online request form for NACH Cancellation/Hold available on its official website, in the post login section. After filing a request for cancellation of NACH mandate, you can check the status of your request online Login to Net Banking and go to Service Request. Select Account Related -> NACH Cancelation (active NACH will be shown). As regards the denial of refund of your course fees by the concerned institution on cancellation of course that amounted to a deficiency in service and unfair trade practice. Since the institute is providing online service, the complaint needs to be filed online mode through e-daakhil portal ( https://edaakhil.nic.in/edaakhil/ ) following the provision of Consumer Protection (E-Commerce) Rules and Consumer Protection(Direct Selling) Rules, 2021. It may work fast to redress the grievance, failing which you may file an offline Complaint against the online service provider Before the Dist. Consumer Court under whose jurisdiction a branch of the said Institute is in operation claiming a refund of the entire course fees you remitted to them along with compensation for harassment. The complaint before the Consumer Court should be filed within two years from the date of the cause of action, i.e, from the date of refusal to refund the course fees. Reach out to an Advocate for serving a legal notice to the Byjus and for filing a complaint against them under the Consumer Protection Act before the Consumer Court claiming a refund of the entire course/tuition fee, along with compensation for harassment.
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