Online Shopping website not giving refund
3 months ago
Hello, I have bought a bulk order of hot water bags on an online shopping website and now those all products are defective. when I received my package I made an unboxing video too as a proof that I got the product defective. Now they are not giving my refund and not replying to my messages too
A.Dear Client,
For transactions or services conducted online, file a complaint against the service provider through the e-daakhil portal (https://edaakhil.nic.in/), as per the Consumer Protection (E-Commerce) Rules and Consumer Protection (Direct Selling) Rules, 2021 introduced by the Consumer Affairs Deptt of Govt. of India and State Govt. This online platform can expedite grievance resolution. If unsuccessful, consider filing an offline complaint against the online service provider at the District Consumer Court where a branch operates. Seek a refund for the defective product's entire value and compensation for any harassment. Ensure the Consumer Court complaint is filed within two years from the date of the cause of action, such as the refusal to refund course fees.
Thankyou
For transactions or services conducted online, file a complaint against the service provider through the e-daakhil portal (https://edaakhil.nic.in/), as per the Consumer Protection (E-Commerce) Rules and Consumer Protection (Direct Selling) Rules, 2021 introduced by the Consumer Affairs Deptt of Govt. of India and State Govt. This online platform can expedite grievance resolution. If unsuccessful, consider filing an offline complaint against the online service provider at the District Consumer Court where a branch operates. Seek a refund for the defective product's entire value and compensation for any harassment. Ensure the Consumer Court complaint is filed within two years from the date of the cause of action, such as the refusal to refund course fees.
Thankyou
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A.Dear Client,
Since the transaction is made or the service of service provider is hired online mode, you have to file a complaint against the said service provider online mode through e-daakhil portal ( https://edaakhil.nic.in/edaakhil/ ) introduced by the Consumer Affairs Deptt of Govt. of India as well as State Govt. following the provision of Consumer Protection (E-Commerce) Rules and Consumer Protection(Direct Selling) Rules, 2021. It may work fast to redress the grievance, failing which you may file an offline Complaint against the online service provider Before the Dist. Consumer Court under whose jurisdiction a branch of the said service provider is in operation claiming a refund of the entire value of the defective product along with compensation for harassment. The complaint before the Consumer Court should be filed within two years from the date of the cause of action, i.e, from the date of refusal to refund the course fees.
Since the transaction is made or the service of service provider is hired online mode, you have to file a complaint against the said service provider online mode through e-daakhil portal ( https://edaakhil.nic.in/edaakhil/ ) introduced by the Consumer Affairs Deptt of Govt. of India as well as State Govt. following the provision of Consumer Protection (E-Commerce) Rules and Consumer Protection(Direct Selling) Rules, 2021. It may work fast to redress the grievance, failing which you may file an offline Complaint against the online service provider Before the Dist. Consumer Court under whose jurisdiction a branch of the said service provider is in operation claiming a refund of the entire value of the defective product along with compensation for harassment. The complaint before the Consumer Court should be filed within two years from the date of the cause of action, i.e, from the date of refusal to refund the course fees.
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